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Customer Service Training: Managing Customer Service
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Fostering Innovation
Original price was: $700.00.$350.00Current price is: $350.00.At the end of this course, you will be able to understand what fostering innovation means , learn what an innovative workplace looks like, determine how you can help create an innovative workplace environment, understand your role in helping to foster innovation, know what happens in the workplace when you help foster innovation, and describe ways that innovation can help your company. -
Problem Solving and Decision Making
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn a three-phase problem solving process that you can apply to any situation. You will also learn techniques for creative thinking, how to make good group decisions, and ways to follow up on and evaluate decisions. -
Digital Citizenship: Conducting Yourself in a Digital World
Original price was: $700.00.$350.00Current price is: $350.00.You will be presented with the concept that, just as in the real world we have certain rights, responsibilities, and standards of behavior as citizens, this is true in the digital world as well. This will be supported by looking at the similarities between the two worlds. Your understanding of what digital citizenship entails will be increased by examining its three principles, each of which is comprised of three elements. You will be counselled on how to practice good citizenship using each of the elements. The course finishes up with giving you exercises designed to reinforce the principles. -
Encouraging Sustainability and Social Responsibility in Business
Original price was: $700.00.$350.00Current price is: $350.00.This course will introduce you to the basics of sustainability and corporate social responsibility using ISO 26000 guidelines as a framework. These principles include organizational governance and ethics, operating practices, human rights and labor practices, environmental awareness and sustainability, consumer issues, and community involvement. -
The Practical Trainer
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn what makes a successful trainer and a successful training program. You will also learn about adult learning principles, the learning process, Kolbs experiential learning cycle, and learning styles. Youll even complete an assessment to help you identify your training preferences. Then, you will learn how to apply the learning cycle to assess needs, develop a program outline, choose training methods, design learning sequences, add some fun and games, and launch the program. You will also learn tips for delivering your program and managing difficult participants. -
Emotional Intelligence
Original price was: $700.00.$350.00Current price is: $350.00.This course will introduce you to the history of emotional intelligence and what its all about. Youll explore the most popular theories, including the EI blueprint, Martin Seligmans ABCs of optimism, the VALUE and SOLER techniques, Ekmans seven basic emotions, and Plutchiks wheel. Youll also explore your personal values and vision statement to help guide you in your emotional intelligence development. -
Microsoft Excel 365: Part 1: Organizing Worksheet Data with Tables and Charts
Original price was: $700.00.$350.00Current price is: $350.00.In this course you will learn how to create and modify tables and charts. -
Microsoft Word 365: Part 1: Editing a Document
Original price was: $700.00.$350.00Current price is: $350.00. -
Risk Management
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn about the seven Rs and four Ts that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. -
Coaching and Mentoring
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn how coaching and mentoring differ from each other. You will also learn the key aspects of each skill as well as supporting skills (such as goal setting, communication, feedback techniques, and adult learning principles). -
Microsoft Teams: Customizing You Teams Experience
Original price was: $700.00.$350.00Current price is: $350.00.In this course you will learn how to manage your Teams profile, manage teams, and add bots and apps to Teams. -
Critical Elements of Customer Service
Original price was: $700.00.$350.00Current price is: $350.00.This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Balanced Scorecard Basics
Original price was: $700.00.$350.00Current price is: $350.00.You will begin this course by learning what the balanced scorecard is and what types of organizations it is most useful for. Then, you will review some sample scorecards, strategy maps, and tactical action plans. You will also learn how to develop your organizations mission, vision, and values (which form the basis for the balanced scorecard); a project vision statement; plans to implement the scorecard; and balanced scorecard teams. -
Microsoft Word 365: Part 1: Managing Lists
Original price was: $700.00.$350.00Current price is: $350.00.
