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Critical Elements of Customer Service
Original price was: $700.00.$350.00Current price is: $350.00.This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon. -
Telemarketing: Using the Telephone as a Sales Tool
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn how to communicate effectively over the telephone, develop your personal telemarketing script, and close a sale. Youll also learn how telemarketing can add to your sales strategy. -
Risk Management
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn about the seven Rs and four Ts that traditionally represent the key activities of risk management. This will give you a framework that you can customize for a single project, a department, or an entire company. -
Marketing for Small Businesses
Original price was: $700.00.$350.00Current price is: $350.00.This course will teach you how marketing is different for small businesses, elements of a successful marketing message, what the marketing cycle looks like, how to build a marketing plan with the five Ps, how to market with social media, and how to create a marketing budget. You will also explore over 100 strategies and consider which ones are right for your small business. -
Introduction to Microsoft Power BI: Getting Started
Original price was: $700.00.$350.00Current price is: $350.00.In this course you will learn how to describe the components of Power BI, work with Power BI files, connect to data sources with the Power BI desktop client, create a report and visualizations, and work with visualizations. -
Microsoft Excel 365: Part 1: Finalizing Workbooks
Original price was: $700.00.$350.00Current price is: $350.00.In this course you will learn how to use comments , manage worksheets, and change view options. -
E-Commerce Management
Original price was: $700.00.$350.00Current price is: $350.00.This course will give you the skills to develop, design, test and successfully run your e-commerce business. It looks at important components such as business plans and marketing while touching upon payment methods, software solutions, security and fraud awareness, and much more. With those topics covered you will have the skills to take your e-commerce business to the next level. -
Customer Service Training: Managing Customer Service
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchards Situational Leadership II model, servant leadership, and the five practices in James Kouzes and Barry Posner's The Leadership Challenge. -
Research Skills
Original price was: $700.00.$350.00Current price is: $350.00.In this course, you will learn basic research skills, such as reading, memory recall, and note-taking. You will also learn how to create different kinds of outlines for different stages of your project, and how to move from the outline to writing, editing, and polishing. As well, youll learn how to find information using the librarys Dewey Decimal System, journals, and the Internet.
